Employment
Now hiring a Reference Assistant in the Adult Services Department.
Position Title: Reference Assistant
Position Status: Part-time. Hourly.
Appointing Authority: Library Director
Supervisor: Department head
Posting Period as of September 2, 2025
Closing Date: Open until filled
Are you an energetic, creative, service-oriented person who enjoys working with the public? If so, we want you to join our team at Whitefish Bay Public Library!
The Whitefish Bay Public Library has an opening for a part-time Reference Assistant who will work primarily in the Adult Services Department, but is flexible enough to also work in the Youth Services Department when needed.
The Whitefish Bay Public Library, as a cornerstone of the community, is dedicated to connecting all people, inspiring a love of learning, and providing access to ideas, information, and resources. In meeting this commitment, employees are expected to be knowledgeable, competent, dependable and courteous in the performance of their responsibilities and to work cooperatively as part of a team.
The Library is seeking a team member who is:
- service oriented and enjoys providing exceptional customer service to the people of all ages.
- comfortable in a fast-paced environment that requires multi-tasking while maintaining a calm demeanor.
- adept at working as part of a team.
- skilled at working independently and able to stay busy during slow periods.
- tech savvy; who embraces and explores how to use technology for programming and customer service.
This position requires a Bachelor’s Degree and customer service experience. Read all the duties and responsibilities here.
Essential Duties:
- Staff the Adult Services desk, provide assistance to patrons in-person, by phone and by e-mail, including reader’s advisory.
- Instruct patrons on the use of CountyCat, online databases, digital content, MS office, and more.
- Monitor the computers and help patrons with basic questions.
- Assist with adult programming.
- Assist with selecting, cataloging, and processing materials.
- Assist with creation of displays, brochures, and guides.
Hours of Work:
- 11-13 hours a week Mon-Fri plus one weekend shift per month; regular evenings and weekends required as part of department rotation. $17.00 per hour to start, no benefits
- We strive to offer a set schedule, with flexibility for unpaid time-off, to support staff in making plans outside their work hours.
- Standard 6-months probationary period applies; 1-month probationary period for current staff who move into new position.
How to Apply:
- Fill out this application, upload your resume, cover letter, and 3 references.
- Candidates will be reviewed on a rolling bases as applications are received.
